Privacy policy

Your privacy, thoughtfully handled

At Alentia Lunae, we believe that privacy should feel as considered as the pieces you choose. Quiet, respectful and never excessive

This Privacy Policy explains how we collect, use and protect your personal information when you visit or shop with us. By using our website and services, you acknowledge that you have read and understood this policy

Who we are

Alentia Lunae is the data controller responsible for the processing of your personal information

Personal information we collect

To provide you with a seamless and refined shopping experience, we may collect:

• Contact details such as your name, shipping address and email address
• Payment details required to process your order securely
• Order and transaction information
• Communication you share with us
• Technical data such as your device, browser, IP address and usage behaviour

We only collect what is necessary to serve you with care and intention

How we collect your information

We collect your data when:

• You place an order or create an account
• You browse our website
• You contact us directly
• You interact with our website through cookies and similar technologies

In some cases, trusted partners process information on our behalf to ensure everything runs smoothly

Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

• To perform a contract with you, such as processing and delivering your order
• To comply with legal obligations
• Based on your consent, for example for marketing
• Based on our legitimate interests, such as improving our services and preventing fraud

How we use your information

Your information is used to:

• Process and deliver your orders
• Provide customer support
• Personalise your experience
• Improve our services and website
• Communicate with you about your order or account
• Send marketing communications, only if you have opted in
• Maintain a secure and protected shopping environment

Sharing your information

We handle your data with care and only share it when necessary

This may include:

• Shopify, our platform provider
• Payment providers and logistics partners
• Service providers supporting our operations
• Marketing partners, only where permitted

We do not sell your personal data

Shopify

Our store is powered by Shopify. This means certain data is processed by Shopify to enable secure payments, order handling and platform functionality

Shopify may also process data to improve their services. For more information, please review Shopify’s Privacy Policy

Cookies and tracking technologies

We use cookies and similar technologies to improve your experience, analyse website usage and personalise content

Where required, we ask for your consent before placing non essential cookies. You can manage your preferences through our cookie banner

Your rights

If you are located in the European Economic Area or similar regions, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to certain processing
• Withdraw consent at any time
• Request a copy of your data

To exercise your rights, you can contact us at any time

Marketing preferences

We only send communications that feel relevant and considered

You can unsubscribe at any time using the link in our emails

Data retention

We retain your personal data only as long as necessary:

• Order data is retained for up to 7 years to comply with legal obligations
• Marketing data is retained until you unsubscribe

Security

We take appropriate measures to protect your information. However, no system is ever completely secure, and we recommend sharing sensitive information only through trusted channels