Shipping policy

Delivered with care

Every Alentia Lunae order is prepared and packed with care. Below you can find information about our processing times, shipping rates, delivery estimates and tracking.

Order processing

Orders are prepared for shipment within 1–2 business days.

The processing time begins after your order and payment have been successfully received. This is the time we need to check, prepare and pack your order before handing it over to the shipping carrier.

The estimated delivery time starts once your parcel has been dispatched and is separate from our processing time.

Shipping within the Netherlands
Standard Delivery
Shipping cost: €5,95
Estimated delivery time: 1-4 business days after dispatch

Complimentary Delivery
Complimentary delivery is available for orders of €100 or more within the Netherlands.

Shipping within the European Union
Standard Delivery
Shipping cost: €12,95
Estimated delivery time: 3-8 business days after dispatch

Complimentary European Delivery
Complimentary delivery is available for orders of €150 or more within the European Union.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking status to become active after receiving the email.

Make sure your email address is entered correctly when placing your order. We also recommend checking your spam or junk folder when you have not received your shipping confirmation.

Delivery addres

Please check your delivery address carefully before completing your order.

When you notice an error, contact us as soon as possible at hello@alentialunae.com and include your order number and the correct address.

We will do our best to help, but we cannot guarantee that an address can still be changed once an order has entered processing or has already been dispatched.

Alentia Lunae is not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer.

Missed or unsuccessful delivery

The shipping carrier may leave your parcel at a collection point or make another delivery attempt when delivery cannot be completed.

Please follow the instructions shown in your tracking information. Parcels that are not collected within the carrier’s collection period may be returned to us.

When a parcel is returned due to an incorrect address, an unsuccessful delivery or failure to collect it, additional shipping costs may apply before the order can be sent again.