Refund policy

Thoughtfully managed returns

We hope you love your Alentia Lunae piece. If it is not quite right, you can notify us within 14 days of receiving your order that you would like to return it.

Please follow the steps below so we can process your return carefully and efficiently.

1. Request your return

To start a return, email us at hello@alentialunae.com within 14 days of receiving your order.

Please include:

your full name
your order number
the item or items you would like to return

We kindly ask you to include the reason for your return, as your feedback helps us improve our products and service.

2. Pack your return with care

The item may be tried on, but must not have been worn beyond what is reasonably necessary to assess the fit and appearance.

Please make sure the item is returned:

unworn, unwashed and unaltered
free from makeup, perfume, deodorant, stains or other signs of use
with the security seal intact and unbroken
please keep the security seal attached while trying on the item. Once you decide to keep the item, carefully cut and remove the seal before wearing. Do not pull the seal.
with all included accessories and original product packaging, where applicable.

3. Send your return

After submitting your return request by email, you will receive a confirmation, the return address and further shipping instructions.

Please send your return within 14 days after notifying us.

Return shipping costs are the responsibility of the customer. You are responsible for arranging and paying for the return shipment with a shipping carrier of your choice.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

Please include your order number inside the parcel so we can identify and process your return without unnecessary delay.

Alentia Lunae is not responsible for return parcels that are lost or damaged while being transported by a shipping provider selected by the customer.

If the item is faulty, damaged upon arrival or different from what you ordered, please contact us before returning it. In these cases, Alentia Lunae will arrange or reimburse the necessary return shipping costs.

4. Refund

Once your return arrives, we will inspect it carefully.

When the return meets the conditions above, the refund will be issued to the original payment method. We aim to process accepted returns within 5–7 business days after arrival.