Refund policy

Thoughtfully managed returns

At Alentia Lunae, each piece is selected with care
We kindly ask that returns are handled with the same intention

Returns

You have 14 days from the day you receive your order to request a return

To be eligible for a return, your item must be in its original condition. The item may be tried on, but not worn. It must be free from any signs of use, including makeup, perfume, deodorant or other stains. All original tags and packaging must be intact, and the security seal must still be attached and unbroken

Items that do not meet these conditions cannot be accepted

Return approval required

All returns must be requested and approved in advance

Returns sent without prior approval will not be accepted or processed. If a return is sent without approval, it may be refused or returned to the sender. Any costs associated with unapproved returns remain the responsibility of the customer

Important

We reserve the right to refuse returns that show signs of use, damage, or alteration. This includes items with removed seals or visible marks

Return process

To initiate a return, please contact us at hello@alentialunae.com

Once your return is approved, you will receive further instructions

Return shipping costs are the responsibility of the customer

Refunds

Once received, your return will be carefully reviewed

If approved, your refund will be issued to your original payment method

Please allow 5–7 business days for your refund to be processed after your return has been received

Non returnable items

We do not accept returns on items that show signs of wear, are damaged after delivery, or have had the security seal removed

Care and garment responsibility

Each piece should be cared for in line with the care instructions provided on the product page and, where applicable, on the garment label

We cannot accept responsibility for damage caused by washing, drying, ironing or otherwise treating an item in a way that does not follow the stated care guidance. This includes, for example, washing at the wrong temperature, machine washing an item marked for hand wash only, tumble drying where not permitted, or ironing contrary to the instructions provided

Where damage results from care that does not follow the stated instructions, the item will not be eligible for refund, replacement or compensation on that basis